Privacy Policy

Introduction

We care deeply about privacy and it is important to us to be transparent about our privacy practices, including how we treat your personal information. Accordingly, we have implemented this privacy policy to inform you of the information we collect from you, how we collect it, what we do with it, and how you can access and control your personal data.

This privacy policy applies to our websites, services, and applications (collectively, referred to as "services" or "our services"); which are provided to you by Trovelle Inc. (referred to herein as "Trovelle Inc.", "Trovelle", "trovelle.com", "we" or "us").

Acceptance

By using our services, you agree to the practices described in our privacy policy, which is an integral part of our terms of use. If you don't agree, then you may not use our services.

Information Collected or Received

  • Information you provide: We receive, store and analyze any information you enter while using our services or provide to us in any other way. Such information in general can be classified as non-personally identifiable, personally identifiable, or sensitive personal information. For example, some of our services require you to sign up for an account. When you do, we will ask for personally identifiable information, such as your name and email address. Depending on which services you choose to use, we may ask for additional personally identifiable information. You can choose not to provide certain information, but then you might not be able to take advantage of some or all our services.
  • Automatic information: We automatically receive, store and analyze various categories of general non-personally identifiable information whenever you interact with our services. Such information may include but not limited to items viewed and searched for, web browser information, operating system information, device information, geo-location, TCP/IP address, HTTP referrer, date and time, time zone and language settings. We may also use programming tools to record and analyze session information, including page response times, errors, length of visits, and page interaction information. We may also collect technical information to help us identify your device for diagnostic and fraud prevention purposes.
  • Third party services: You may optionally choose to link your account to an external third-party service or application, such as Facebook or Twitter. By utilizing such method, you are granting us permission to receive, store and analyze information from a third-party.
  • Cookies and similar technologies: We utilize "cookies" (small text files placed on your device) and similar technologies to provide certain aspects of our services and to help collect data. Although cookies originating from our services don't store any personally identifiable information, cookies allow us, among other things, to store user preferences and settings; provide interest-based advertising; combat fraud; and analyze how our services are performing.
  • Mobile and portable devices: When using our websites or apps, we may receive information about your geo-location and device. We may use this information to provide you with location-based services, such as local delivery and pick up services, shipping quotes, personalized advertising, enhanced search results, and other personalized content and services.
  • Credit bureaus: In order to provide some of our customers with certain services, we may upon authorization, obtain credit history information from credit bureaus, which we use to help us offer certain services, as well as prevent and detect fraud.
  • Other sources: We might receive information about you from other sources and append it to existing account information. For example, we may receive updated delivery address information from shipping carriers or other third parties, which we use to correct existing records and therefore deliver your orders more efficiently.

User Content

Please note that any information you post to public areas of our services can be read, collected and used by others, including search engines. Personal information that you post to public areas will no longer be considered personal information. For your protection, we never publicly display any of your personally identifiable information by default or without your consent.

How Your Personal Information is Used, Processed and Disclosed

Under no circumstances, except as specified in this privacy policy, do we rent, sell, trade or disclose your personal information to third parties without your prior consent. We may, however, use, process and disclose personal information to:

  • Fulfill your orders;
  • Process and collect your payments;
  • Provide you with customer support;
  • Communicate with you;
  • Perform customer analysis and business intelligence;
  • Administer surveys, customer loyalty programs, special promotions, and marketing material;
  • Customize and improve our services to better meet your needs;
  • Generate aggregate reporting and general research;
  • Prevent and detect fraud and other prohibited or illegal activities;
  • Resolve disputes and enforce service agreements;
  • Share aggregated and anonymized demographic information with verified business partners; and
  • Meet any applicable law, regulation, legal process or enforceable governmental request.

Communications

On occasion, we may contact you via physical mail, phone or e-mail to provide you with customer service or to provide you with information about certain products and services you may find of interest. Primarily, these communications are delivered by e-mail. Every account holder is required to provide and maintain current, complete and accurate account information in order to receive service communications. If you do not want to receive e-mail or other communications from us, you can adjust your communication preferences by accessing your account and making the necessary changes.

By subscribing to text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Verified Third Parties

We may engage verified third party companies and individuals (such as payment processors, research companies, analytics and security providers) to help us provide and improve our services. These third parties have limited access to your information only to perform certain tasks on our behalf and are subject to strict contractual confidentiality obligations not to disclose or use your information for any other purpose.

Acquisition and Transfer

Information about customers is considered a company asset and is an important component of any business, as such, may be transferred to another company as part of a merger or acquisition. In such case, such information remains subject to the promises made in any pre-existing privacy policy (unless, of course, the customer consents otherwise).

Third Party Links

We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any websites, products or services that we do not own or control.

Underage Users

For legal reasons, account holders must be at least (18) eighteen years old regardless of the age of majority where they reside.

Information Security

We are committed to handling your information with high standards of information security. For example, we encrypt sensitive personal information (such as credit card numbers) using secure socket layer technology (SSL). In addition, we employ reasonable precautions, industry standard security measures, and multi-level staff access to help keep the information disclosed to us safe and secure. With that said, your account information is ultimately protected by login credentials. It is very important that you protect your account by carefully choosing a strong password, and keeping your login credentials and devices secure.

Data Retention

We retain information as long as is necessary for the purposes set out in this privacy policy, unless a specific retention period is required or permitted by applicable laws. In regards to closed accounts, we will retain and use information associated with a closed account to the extent necessary to comply with our legal obligations, resolve disputes, and enforce this privacy policy and other agreements.

International Visitors

Please note that data protection and other applicable laws of the United States may differ in your country. By using our services, you consent that your information will be received, stored and analyzed in the United States and/or Canada.

How to Access & Control Your Personal Data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. For example:

  • Your account: You can access and manage your Trovelle account in order to make changes to your profile, personal information, communication and other settings.
  • Promotional messages: If you receive promotional e-mail or SMS messages from us and would like to opt out, you can do so by following the directions in that message.
  • Cookies controls: Most web browsers automatically accept cookies, but provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies in web browsers may be available in each browser's privacy or help documentation. You can also visit http://www.aboutcookies.org for more information on how to manage and remove cookies across a number of different internet browsers. Please note that if you disable cookies, you might not be able to take advantage of many of our services.
  • Analytics providers: Many of our services may contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded services. We also include web beacons in our promotional email messages or newsletters to determine various statistics and benchmarks. You can opt out of data collection by the following third-party analytics providers: Google Analytics.
  • Do not track signals: Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Not all web browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including us, do not recognize or respond to DNT signals.

Privacy Policy Updates

Technology and Internet laws are ever changing and a future update to the privacy policy described herein is inevitable. We reserve the right to modify the privacy practices described herein at any time and without notice. Whenever we change the provisions of this privacy policy, we will post the new version online and provide a clear and conspicuous notice to all service users. Additionally, we may send an email communication or SMS message notifying account holders of such update. Any modifications to this privacy policy will be effective once posted. You are responsible for reviewing and becoming familiar with any revisions. Your continued use of our services following any revision constitutes your acceptance of the newly revised terms.

Have Questions?

If you have any questions or concerns regarding our privacy policy, please drop us a line.

Last Updated: May 27, 2023